Introduction
This Privacy Policy explains how Aquaviv collects, uses, and protects personal information when using our scheduling platform for independent professionals.
By using the platform, you agree to the collection and use of information in accordance with this policy.
Information We Collect
When a customer books an appointment, we may collect:
- Full name
- Nickname or preferred name
- Email address
- Phone number
- Appointment and booking details
We may also collect limited technical information such as:
- IP address
- Browser type
- Device information
- Session and usage data
How We Use Information
We use personal information to:
- Manage appointment bookings
- Send booking confirmations and notifications
- Allow service providers to manage appointments
- Improve platform functionality
- Prevent fraud or misuse
- Maintain platform security
Professional Responsibility
Professionals using the platform are responsible for how they manage and communicate with their customers.
Aquaviv acts as a platform provider and data processor for booking information stored within the system.
Data Sharing
We do not sell personal information.
We may share limited data with trusted third-party providers used to operate the platform, including:
- Hosting providers
- Database providers
- Email delivery services
- Calendar integration providers
Data Retention
We retain booking data only as long as reasonably necessary for operational, legal, and security purposes.
Users may request deletion of their information by contacting us.
Security
We use reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, or disclosure.
However, no online platform can guarantee absolute security.
Your Rights
Depending on your location, you may have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Object to certain processing activities
Requests can be made by contacting us.
Contact
For privacy-related requests or questions, contact:
Updates
We may update this Privacy Policy periodically. Continued use of the platform constitutes acceptance of any updates.